Every leader needs the right set of business tools to do their job well. The be effective, they also need to be well-trained and well-versed on how to use their tools.
However, always remember that tools, in and of themselves, are only a means to an end. The “hammer is not the house.”
Understanding the Bigger Picture
Simply obtaining, having, or effectively using the next fancy gadget or process is not an actual outcome or result; this is just part of the recipe for success.
Unfortunately, many leaders lose sight of this and feel like using a tool somehow equates to producing results.
I have seen many leaders and businesses stick to the idea that introducing or expanding the technology, materials, software and hardware will automatically lead to improved customer satisfaction, employee engagement or similar benefits.
To be fair, in some instances there is a direct correlation between tools, data…
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