Building and sustaining trust

Higher EDge

Trust is an essential ingredient in successful workplaces.  When I’m working with a team that has high mutual trust we work more smoothly, more quickly, and toward better results.  Equally important, when things don’t go as hoped, a high-trust team is more easily able to learn from the experience and move forward.

One of the challenges for leaders is how to build and sustain trust.  As new leaders quickly discover, it isn’t something that can be accomplished and marked off the “to do” list.  It takes a longer time than you might think to build trust, a shorter time than you might wish to destroy trust, and a high level of attention to maintaining it.

A recent article in Fast Company gave three excellent suggestions for building and maintaining trust.

Involve people in decisions that directly affect them.

  • When people are involved they are more likely to support the decision…

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