Dealing with the Dysfunctionally Defensive

Whenever we teach our Front Line Leadership program for supervisors and managers, inevitably we get approached by a frustrated participant who has an employee with a seemingly bizarre behavior that seems to defy logic.

The key indicator of a dysfunctional behavior is a persistent or out of the ordinary reaction that doesn’t fit the situation or circumstance.  CONTINUE READING….

Unique Training & Development
148 York Street | London, ON, Canada N6A 1A9
Toll-Free: 1-866-700-9043 | Direct: (226) 777-0147


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