Will Lukang, PMP, CSM, CLDC
A teachable moment is defined as a time at which learning a particular topic or idea becomes possible or relevant. What does that really mean? It means that when something happens, it provides an opportunity to share an experience, knowledge or feedback that can help the person learn something valuable. In most situations, that conversation ends up having a lasting effect on that person.
Applying the same concept at work, I called it instantaneous feedback. For example, during a meeting, one of my directs said something that did not come across nicely. The other party was not happy with the outcome of the meeting. After the meeting, we returned to my office and I asked my direct what just transpired. The person was not sure what went wrong. I explained the situation and proceed to cite an example and gave suggestions on how we can…
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