I liken the degree of trust between individuals in an organization to a bank account. There is a current balance of trust that is the result of hundreds of transactions (deposits and withdrawals) that occur between individuals on a daily basis. In my analogy, it is easy to make small deposits in the account. For example, doing what you said you were going to do is a small deposit in trust. Praising another person is another way to make a small deposit.
Large deposits are more difficult to make because they often require a special circumstance. For example, if I go into your burning house to save your dog, that is a huge trust deposit because I risked my life to retrieve something of value to you.
Making withdrawals, either large or small, is just as easy as the deposits. I call it “The Ratchet Effect,” when someone who had…
View original post 624 more words